Starter
$12 /hour
20 hour minimum
- Email & chat support
- Business hours (M-F)
- Basic reporting
- 24h response SLA
Labor-Integrated Service
Customer Support Services
Professional customer support with trained agents delivering exceptional service experiences.
2-20
Monthly Pricing
Same Day
Response Time
20 hours
Minimum Hours
24/7
Available
Why Choose Customer Support Services?
Extend your customer care coverage with trained people, documented workflows, and measurable service levels.
Trained Agents
Every agent is trained on your brand voice, products, and processes before going live.
Extended Hours
Coverage from 8am-10pm EST with weekend and holiday options available.
Multi-Channel
Phone, email, live chat, and social media support from a single team.
Performance Tracked
Real-time dashboards with CSAT scores, response times, and resolution rates.
Delivery process
Our Customer Support Setup Process
From setup to ongoing support, we ensure seamless integration with your business processes.
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Brand Training
We learn your products, policies, tone of voice, and common customer scenarios.
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Team Assignment
Dedicated agents are selected and trained specifically for your account.
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Soft Launch
Supervised handling of real tickets with quality review on every interaction.
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Full Operations
Autonomous support with weekly reporting, QA audits, and continuous improvement.
Customer Support Pricing
Choose the coverage level that fits your support volume and response-time goals.
Most Popular
Growth
$16 /hour
40 hour minimum
- Phone, email & chat
- Extended hours (8am-10pm)
- Weekly reporting
- 4h response SLA
- Dedicated team lead
Scale
$20 /hour
80 hour minimum
- All channels + social media
- 7-day coverage available
- Real-time dashboards
- 1h response SLA
- Dedicated team
- Monthly strategy reviews
Need a custom support workflow?
Discuss Custom RequirementsCustomer Support Success Stories
See how our live chat support has improved conversion rates and customer satisfaction.
E-commerce
DTC Brand Success Story
Challenge: Holiday surge overwhelmed 2-person support team with 500+ daily tickets.
Solution: Scaled to 8 trained agents in 5 days with brand-specific playbooks.
Results Achieved:
- Average response time under 2 hours
- 94% CSAT score through peak season
- Zero missed SLA targets
310% ROI
Get Similar Results
SaaS
Software Startup Success Story
Challenge: Founders handling support themselves, losing 20+ hours per week.
Solution: Dedicated 2-agent team handling L1 support with escalation workflows.
Results Achieved:
- Founders reclaimed 20 hrs/week
- First response under 30 minutes
- Ticket volume handled 3x
450% ROI
Get Similar Results
Frequently Asked Questions
How quickly can you start handling our support?
Typical onboarding takes 5-7 business days. This includes brand training, system access setup, playbook creation, and a supervised soft-launch period before full autonomous operations.
What tools and platforms do you support?
We work with all major platforms including Zendesk, Freshdesk, Intercom, HubSpot, Gorgias, Help Scout, and custom ticketing systems. We adapt to your existing tools.
How do you maintain quality?
Every agent undergoes brand-specific training. We run weekly QA audits sampling 10-15% of interactions, track CSAT and NPS scores, and hold monthly reviews to identify improvement areas.
Can you handle technical support or just general inquiries?
Our agents handle L1 support including product questions, order issues, returns, billing, and basic troubleshooting. Complex technical issues are escalated to your team with full context notes.
Ready to Convert More Visitors with Live Chat?
Stop losing potential customers to lack of real-time support. Let our professional team engage your visitors and convert them into qualified leads.
Real-time
Response Time
24/7
Availability
$397+
Starting Price